Maersk

The Challenge

With over 110,000 employees worldwide, Maersk interviews thousands of new job applicants each year – a huge undertaking.

Maersk set out to mitigate an identified business risk as part of a co-ordinated effort including new background screening policy implementation and internal security updates. Maersk wanted to maximise the effectiveness of their global hiring and identified a requirement to ensure their applicants were screened effectively and were a good culture fit for the organisation.

Implementing new policies, processes, services, and vendors would support:

• Risk mitigation
• Preventing the recruitment of employees with bad intent
• Future proofing a healthy working environment

For an organisation like Maersk with a large global hiring network, identifying unsuitable candidates as early as possible can contribute to the saving of thousands of staff-hours each year.

The Solution

To meet the hiring and compliance requirements of an organisation spanning 130 countries, with applicants speaking a variety of languages, Maersk needed a truly global screening and technology partner. After a thorough selection process, they selected First Advantage.

First Advantage (FA) operates worldwide, with years of serving employers in 200+ countries and territories, performing more than 90 million screens in multiple languages to over 18 million applicants annually for its customers.

From the very beginning, Maersk used First Advantage services to create a bespoke package of pre-employment screening checks.

Now First Advantage’s service allows Maersk to provide a tailored user-friendly background screening process, enhancing the candidate experience. Optimised for use around the world, candidates can apply in their choice of languages via mobile, tablet, or PC.

To create further efficiencies, Maersk leveraged First Advantage’s certified integration with their Applicant Tracking System (ATS), supporting reduction in process steps and seamless flow of data between key systems.

Maersk’s hiring managers were able to identify and query potential discrepancies throughout the background screening process. Maersk can then resolve those discrepancies through FA’s platform by requesting relevant information from candidates. By identifying potential issues early, Maersk saves both time and money throughout the hiring and onboarding process.

Maersk also gained value from First Advantage’s insight, knowledge, support and training throughout the consultation, implementation, and post go-live phases, ensuring best practices are embedded, continuous, and evolving.

The Impact

By using FA’s services in global background screening, Maersk created a solution they deployed across all countries they hire in, with background screening packages tailored for each job role. Following successful implementation, Maersk were able to reduce the number of unsuitable candidates progressing through the hiring process. This new capability allowed Maersk to save significant time and manual labor, and also helped them to protect the company from the risk of hiring a candidate who might negatively impact their safety, security, or success.

Maersk have created a collaborative partnership with FA and are continuing to progress with better understanding, proactivity, training, and knowledge transfer to further refine and improve their background screening policy, maturity, and processes.