How To Obtain a Copy of Your Report.
For Candidates Screened In Europe, The Middle East Or Africa:
To obtain a copy of your background check, please contact the company with whom you are applying for a job. If you have questions, please call First Advantage EMEA Customer Service:
+44 (0) 8448 24 34 44
Frequently Asked Questions
Why Am I Being Screened?
First Advantage has been appointed by your new or current employer to carry out your Background Screening. For further information, please contact your recruiter or HR contact.
How Long Does The Background Screening Case Take To Complete?
Each screening case is unique and its duration will depend on the level of checks we are required to complete as set out by your employer. First Advantage will work to process your case as promptly and efficiently as possible. For more information, please contact your recruiter or HR contact.
How Do I Get An Update On The Progress Of My Background Screening Case?
We are appointed by your new or current employer to carry out your Background Screening, and are not permitted to update you on the progress of completion of your case. For further details, please contact your recruiter or HR contact.
I Cannot Login To Complete My Data Entry Questionnaire
Please ensure you enter your username and password exactly as they appear in your welcome emails, ensuring that no additional spaces are entered. If your password is not accepted please follow the ‘Forgot Password’ link to reset this. In the event that you are still unable to login to submit your questionnaire please call our customer care team +44 (0) 8448 24 34 44.
What Happens If I Do Not Complete The Application Form?
Your Background Screening has been ordered by your employer. If you have any questions regarding the requirements for screening and the impact that they may have on your employment, please contact your recruiter or HR Contact.
I Have Been Screened By First Advantage Before. Do I Have To Complete A New Data Entry Questionnaire?
Yes. If you have changed jobs and your new employer wishes to screen you or your current employer is conducting rescreening, you will need to complete a new questionnaire to ensure that the data used to complete your Background Screening is accurate and up to date.
I Have Submitted My Data Entry Questionnaire But Want To Login To Add More Documents Or Information. How Do I Do This?
Once you have submitted your Data Entry Questionnaire you will not be able to log back in to submit more data as your case will be in progress. To provide us with additional documents or information, please send this by email to CustomerServiceEMEA@fadv.com.
I Have Received A Request From First Advantage For Further Documents Or Information But Am Not Sure What Is Required?
If you have received a request for further documents or information but are not sure exactly what we require in order to progress you Background Screening, please call our Customer Care Team for advice on +44 (0) 8448 24 34 44 or email CustomerServiceEMEA@fadv.com.
Why Has First Advantage Requested More Documents Or Information?
We will only request documents or information that is necessary in order to complete your Background Screening, in line with the requirements set out by your employer or prospective employer. Without the data requested, we will not be able to progress your Background Screening case. First Advantage processes all data in accordance with applicable laws and regulations.
I Cannot Upload My Documents To CSPi. Can I Provide These A Different Way?
If you cannot upload your documents, please send them to our Customer Care team by email to CustomerServiceEMEA@fadv.com. We will confirm when your documents have been uploaded to your case. Please note that we are unable to start your screening until you provide a signed Consent Form. Please provide us with your signed Consent Form as soon as possible to avoid delays to your case.
I Do Not Have Access To A Scanner. How Can I Provide These Documents?
If you do not have access to a scanner, you can take a photograph of the requested document. Please ensure that all information is legible, there is no screen glare or any other objects in the frame, and the entire document is shown. Most mobile phone cameras can produce a suitable quality photograph for this.
I Have A Criminal Conviction/Driving Ban/Other Credit/Criminal Adverse Information. Should I Disclose This?
First Advantage cannot provide advice on what you should or should not enter onto your form. We recommend that if you have any concerns, to discuss this with your recruiter or HR Contact if possible.
What Are Your Privacy Policies/How Is My Data Protected?
Please visit our website – https://fadv.co.uk/privacy-policy.aspx – for further information.
I Don’t Consent To My Data Being Used.
If you have any concerns with the Background Screening process, please contact your recruiter or HR Contact to discuss in further detail.
I Believe The Information Gathered Is Incorrect/Is Not For Me.
If you believe any of the information/data that has been gathered during your Background Screening is incorrect or does not relate to you, please contact your recruiter or HR Contact to discuss in more detail.
How Do I Obtain A Copy Of My Data Entry Questionnaire From A Previous Background Screening?
If you have been screened previously by First Advantage, and wish to obtain a copy of your Candidate Data Entry Questionnaire, please email CustomerServiceEMEA@fadv.com to request this.
How Do I Obtain A Copy Of My Background Screening Report From A Previous Background Screening?
First Advantage is a third party Background Screening company and acts as a data processor on behalf of our customers, who obtain reports on current and prospective employees. To obtain a copy of your Background Screening Report, or to make a Subject Access Request, please contact your employer or previous employer who controls this data. They will work with First Advantage as necessary to respond to your request.
If you have any questions call our Customer Care Team for advice on +44 (0) 8448 24 34 44 or email CustomerServiceEMEA@fadv.com.
My Prospective Employer Has Decided Not To Employ Me, Why?
First Advantage does not make hiring decisions and is not involved in the hiring decision made by your prospective employer. If you have any questions, please contact your recruiter or HR Contact for further information.