CBR Business Solutions

The Challenge 

CBR Business Solutions is a trusted provider of HR, Payroll, and Background Screening support for SMEs, not-for-profits, and charities. Their clients range from small local charities to large SMEs, and CBR Business Solutions focuses on building long-term relationships that enable them to understand each customer’s culture, business environment, and operational challenges.

As the organisation grew, managing a diverse customer base with varying needs became increasingly complex for HR leaders. Their existing system lacked scalability, self-service functionality, and real-time reporting, making it difficult to effectively support end-users.

Additionally, fragmented service delivery prevented CBR Business Solutions from centralising operations or providing a digital verification solution, particularly in meeting DBS eligibility requirements. This posed a significant risk to both CBR and its clients, who depend on compliant background screening.

The Solution 

CBR Business Solutions first adopted First Advantage’s Online Disclosures platform in 2015 and migrated to the KnowYourPeople (KYP) platform in 2023 to enhance and expand their capabilities.

The transition allowed them to:

• Consolidate all background check services into a single application link
• Utilise real-time reporting and a fully auditable, trackable process
• Enable self-service access for end-users, improving processing speed and transparency

The move also allowed CBR Business Solutions to broaden their service offerings to include a wider range of checks – such as Right to Work, Digital ID, and Financial Checks in UK, and to centralise additional services across their customer base. This has supported organic growth and increased the adoption of their services.

Importantly, it has provided them with a robust digital verification solution, including UK Right to Work status checks and access to other relevant background check services.

Throughout the implementation and beyond, CBR Business Solutions has also benefited from proactive support from First Advantage’s Customer Success and Account Management teams.

Will Hough & Liz Joslin, from The DBS Team at CBR Business Solutions, commented:

“Our partnership with First Advantage has been excellent so far. The team has provided valuable training on the KYP platform and consistently delivers prompt support to resolve any issues we’ve encountered.”

The Impact 

Compliance & Centralisation

By transitioning to the KYP platform, the CBR Business Solutions team have effectively addressed prior compliance challenges and centralised their screening operations. This shift enabled more efficient scaling across their client base.

Diversified Capabilities

The introduction of new background screening services has empowered CBR Business Solutions to deliver robust and comprehensive background checks.

Operational Efficiency

Implementing a single application link along with self-service capabilities has significantly streamlined internal workflows and elevated the overall user experience at CBR Business Solutions.

Client Satisfaction

CBR Business Solutions reported a smooth transition, with no client complaints, and with positive feedback regarding the training and onboarding process.

Strengthened Partnership

The collaboration with First Advantage has deepened, characterised by proactive support and prompt issue resolution.