COVID-19 Global Response

As we continue to navigate the global health crisis, we are committed to partnering with you to deliver industry-leading turnaround times supported by the award-winning customer service you deserve.

Here to support you through the COVID-19 pandemic and beyond

COVID-19 has upended the way the world does business, but it hasn’t changed your need for a trusted background screening partner. At First Advantage, we want to assure you that we’re here to serve you every step of the way.

Not only do we boast a robust retention rate at 96%, but our customers love that we deliver:

A truly global solution to meet their needs
Customer-focused innovation that is consistently evolving and leading the market
A top-tier compliance engine and operational efficiencies that make partnering with us easy
Industry-leading turnaround times—that we’re always looking to improve

First Advantage is ready to provide you with background checks during COVID-19—or whenever you need a trusted partner to help you manage risk and hire the best talent.

We are your First Advantage.

Share some basic contact info with us so we can start supporting you!

First Name*

Last Name*

Phone*

Email*

Company*

Number of Employees*

Industry*

Country*

Do you currently purchase services from First Advantage?*

What would you like to learn more about?*

Thank you, !

Your request has been sent. A representative will be in touch shortly.

COVID-19 FAQ

Is First Advantage experiencing turnaround time delays as a result of the coronavirus?

Due to COVID-19, some customers may experience delays, which will vary by order-type and geography. Now that we have launched our business continuity plans around the globe, we are working to process all open orders as quickly as possible and are operating business as usual across several regions.

How will I know if local courthouse closures will impact my turnaround time?

First Advantage is actively working to assess areas impacted by court closures due to the COVID-19 pandemic. Our efforts include direct outreach to state and federal offices, as well as leveraging our partnerships with vendors who process searches physically at the courthouses. Our electronic direct access systems to the courts are currently processing without issues or delays. We will continue to monitor the situation across the United States and countries around the globe providing updates through our Enterprise Advantage platform as the situation moves forward.

What if partner drug screening and/or fingerprinting sites are temporarily closed?

If First Advantage partner drug screening sites or fingerprinting sites are temporarily closed, those options will not be available in our scheduling portal. Candidates who have already scheduled their testing at a site that has since closed can work with our scheduling team to be rescheduled to an open site.

What if a candidate expresses concern about visiting a drug testing site due to the coronavirus?

Some candidates have expressed concerns regarding visiting drug testing sites where technicians may also be testing for coronavirus. Please note that our official laboratory partners are not testing for COVID-19 at the same labs that perform drug testing and only a limited number of third-party sites we partner with are testing for COVID-19 in their facilities. We do not anticipate that this will be an issue. Regularly working with medical samples for testing means that these sites are well equipped to handle these substances in a way that minimizes the risk to others. However, candidates who wish to be tested at an alternate location may request an alternate site through First Advantage.

Should we expect delays in drug screening due to COVID-19 tests being given priority?

We do not expect a delay in drug screen tests as a result of those labs processing COVID-19 tests. Our laboratory partners are testing COVID-19 at clinical testing labs that do not perform drug testing.

How are clients going to receive communications from First Advantage?

Updates related to First Advantage business processes will be delivered by Account Managers. First Advantage responses to delays or disruptions in service will be shared the following ways:

Shared by Account Managers
Delivered via email to the client contacts on file who have opted-in to receive communications
Posted to Enterprise Advantage post-login messaging

Can I leverage First Advantage drug testing services to test employees/candidates for coronavirus?

At this time, the coronavirus (COVID-19) test is not currently available through our vendors for any type of drug-free workplace substance testing services. The COVID-19 test requires that samples be collected from the nose, throat or lungs in an appropriate healthcare setting, such as a hospital or physicians’ office. While our partners Quest Diagnostics and LabCorp have announced that they will be able to test COVID-19 samples, that is specifically for healthcare purposes only and is not currently available through our vendors for any type of drug-free workplace substance testing services. Employees and candidates suspected of, or confirmed to have, COVID-19 should consult with a physician.

COVID-19 Global Response